It’s given - the spa is a billion-dollar industry and growing. And nothing can stop that. Sometime in November this year, the International Spa Association (ISPA) released its 2010 Trend Watch report, describing some interesting craze for spas in 2010:
Customer Service. Nothing beats a great customer service! You could present the most expensive spa treatment, but when the client isn’t satisfied with her spa experience, it’s equal to nothing. “As a matter of fact, 87 percent of ISPA member spas are employing customer feedback mechanisms to ensure they’re meeting consumers’ needs…” Spas should embrace better ways then to give the clients a more satisfying spa experience.
Spa Sampling Menus. This is a strategic means to let spa clients get a form of “preview” of the several treatments thatthey would like to try on.
Spa Partnerships. This allows spas to expand their reach by building partnerships with local businesses that may also benefit from them. In this way, spas are able to boost their business and grow the number of clients by bringing the spa nearer to the clients. Various schemes can be conducted like discounted prices with partner hotels or resorts. And who doesn’t love a bargain?
Social Media. From tweeting to blogging, and everything in between, it’s forecasted that in 2010 social media will carry on being powerful in helping spa-goers create decision from what to where of spa. Needless to say, spas should take advantage of social media to gain clients.
Beauty Rest. Not yet very ordinary, but an inviting alternative like this can certainly grow the total of spa visits. This merely signifies making that extra time at the spa to catch some forty winks while enjoying a relaxing massage. Or rather more attractive is to just reserve a room in a spa heavy with calming aroma to catch up with your sleep.
These are just few of the exciting trends that the spa industry is eyeballing for 2010. Now, there are a plenty of greater things to look forward to for your 2010 spa excursion.
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Tags: Beauty